FAQs

Read What People Generally Asked

Account

What is My Account?

My Account is the most easiest and convenient way to manage/edit your personal information with us. My Account will allow you to: view order status, previous order, make a payment, bank info, your preferences for mails & update your information.

Why should I register for it?

How do I activate My Account and create a username and password?

How do I update my email address/login?

How do I change my password?

How do I change my payment address?

I have forgotten my password. How to retrieve password?

Order Status

How do I know my order has been confirmed?

How do I check the current status of my orders?

Can I order a product that is 'Out of Stock'?

Is it necessary to have an account to place an order on Healthmug?

What is maximum number of a particular product that can be purchased at one time?

Can I leave items in my cart for future purchase?

Can I change the order already placed?

How can I cancel my order?

What Does The Various Product Availability Options Mean?

Payments

What Are The Different Modes Of Payment?

Are there any hidden charges while making payment?

Are there additional charges that we have to pay on placing an order?

Deliveries

How can I track my order?

How long do you take to dispatch and delivery an order?

What are the shipping charges?

Is Healthmug shipping outside India?

Are there any Healthmug retail physical store?

Returns & Refunds

Under what conditions can I return an item purchased on Healthmug?

Under what conditions Return/Replacement request will not be accepted?

Can I return part of my order?

How to initiate request for replacement and when will I get it?

I've still not received the refund to my bank account. Why?

I have changed my mind and would like to retain the product. What do I do?

What are the Cancellation Policy?